The Passport Ecosystem
Show how Passport connects every part of the homeowner experience.
Passport is easy to mis-sell as one more isolated product.
Its real value is that it connects everything else the homeowner already uses.
Employees who see the map can route any question to the right part of the system.
Passport sits at the centre
Click any node to see what it is, why it exists and how it connects.
- What it is
- The core description of the property and its equipment.
- Why it exists
- Everything else needs to know what the home actually is.
- How it helps
- The homeowner answers 'what do I have?' instantly.
- How it connects
- It is the foundation record every other node writes to.
Connected, not isolated
Match the component to the outcome
Match the component to the outcome
“You can see exactly what's still covered.”
Route the question
Check your understanding
What best describes Passport's role in the ecosystem?
Which customer outcome belongs to Service History?
Which customer outcome belongs to the Protection Center?
Adding a node to the ecosystem makes Passport less valuable because it adds complexity.
Passport is the connective layer —
not another isolated product.
You can now…
- Name the parts of the Passport ecosystem
- Explain why each part exists
- Connect any ecosystem component to a customer outcome
- Describe Passport as a connective layer
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