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Curriculum pillarFoundation 40–45 min 440 XP
Role-Based Execution
By the end of this module you will confidently answer: “Who owns this customer situation, and what should I do next?” Learn how Passport teams perform together, what each role owns, when to escalate, and how to hand a customer off without making them repeat themselves.
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Lessons
Six interactive lessons
01
How Passport Teams Work Together
Understand that every customer experience is shared across multiple roles.
7 min 60 XP
02
Understanding Every Role
Understand what each Passport role owns — and what it should never handle.
8 min 70 XP
03
Ownership vs Escalation
Know the difference between solving a problem and routing it correctly.
8 min 75 XP
04
Cross-Team Collaboration
Understand how information moves between Passport teams.
7 min 70 XP
05
Real Customer Handoffs
Practise warm handoffs that set expectations and avoid repetition.
8 min 75 XP
06
Passport Operations Simulator
Apply everything: route real customer requests and read the operations report.
9 min 90 XP