Home Passport Academy
Curriculum pillarFoundation 45–50 min 460 XP
Sales Process
Guide a homeowner from the first mention of Membership to a confident recommendation. Not scripts — the flow of the conversation: discover, understand, educate, recommend, confirm.
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Lessons
Six interactive lessons
01
The Passport Conversation Framework
Understand the overall structure of a Passport conversation.
7 min 70 XP
02
Discover Before You Recommend
Identify customer needs before discussing Membership.
8 min 75 XP
03
Presenting Passport Naturally
Explain Passport in everyday language.
8 min 75 XP
04
Recommending the Right Membership
Recommend the appropriate Membership without overselling.
9 min 80 XP
05
Closing with Confidence
Conclude Passport conversations naturally.
8 min 75 XP
06
Common Conversation Mistakes
Recognize and avoid the most common Passport communication mistakes.
10 min 85 XP