The Homeowner Problem
Describe the problems homeowners live with before Passport exists.
Passport exists because homeowners repeatedly lose information, forget history and start over.
Every lost document turns a five-minute answer into a one-hour search.
You cannot sell the solution if you cannot describe the problem in the homeowner's words.
Six problems every homeowner recognises
None of these are technology problems. They are memory problems.
Lost warranty documents
Forgotten repairs
Unknown maintenance history
Scattered paperwork
No complete picture of the home
Repeated explanations to service providers
One home, several years
Step through the years. Every event adds confusion — until the record exists.
- 1Lost information
- 2Repeated work
- 3Stress
- 1Permanent record
- 2History preserved
- 3Confidence
Problem or outcome?
Problem or outcome?
“I can't find the warranty for the water heater.”
Open with the problem
Check your understanding
What is the root problem Passport was built to solve?
Which is a symptom of the pre-Passport homeowner problem?
With Passport, the value of the home's record grows as more history is added.
Your home should remember
what you don't have to.
You can now…
- Name the six problems homeowners have before Passport
- Tell the multi-year story of a home without a record
- Contrast the before and after in plain language
- Open a Passport conversation with a problem, not a feature
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