Concierge & Property Continuity
Explain the long-term relationship Passport creates and the higher-touch support available at higher tiers.
Passport's value compounds — it is worth more in year three than in month one.
Higher tiers change the level of support, not the laws of coverage.
Continuity is what turns a service provider into a long-term partner.
A relationship, not a transaction
Concierge, claims support and continuity are what make Passport a long-term partner.
Higher-touch coordination for higher tiers.
Assistance navigating eligible claims.
The home's history is preserved over time.
Every year of history makes the next year easier.
Value compounds
Higher tier benefits
- 1Home record and history
- 2Protection Center visibility
- 3Maintenance reminders
- 4Standard support
- 1Dedicated Account Manager
- 2Claims assistance
- 3Higher-touch experience
- 4Long-term support
Answer the hard one honestly
“What happens if I sell my home?”
Real customer conversation
Check your understanding
What does a higher tier add?
Why does Passport become more valuable over time?
A customer asks: “What happens if I sell my home?” Best response?
Concierge support means Home Alliance handles anything the customer asks for.
Passport grows more valuable
every year.
You can now…
- Explain how Passport's value compounds over time
- Describe concierge and claims support accurately
- Explain higher-tier support without promising broader coverage
- Handle a question about selling the home honestly
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