AI Guidance & Preventive Care
Describe AI as guidance that helps homeowners understand their home — never as a replacement for people.
Customers hear “AI” and imagine either magic or a robot replacing their technician.
Accurate positioning protects trust and prevents overpromising.
Guidance is the benefit: the homeowner knows what to do next.
Four capabilities, described accurately
AI in Passport is guidance. It organizes, interprets and recommends.
Plain-language help understanding the home.
Key details read out of uploaded paperwork.
Timely prompts based on what's in the record.
Recommendations for what to do next.
From document to recommendation
Positioning AI honestly
Say it accurately
Safe, needs clarification, or do not say
Sort each AI statement into the right column.
“AI helps organize information and recommend what to do next.”
Real customer conversation
Check your understanding
A customer asks: “So AI fixes my home?” Best response?
What is the customer benefit of document intelligence?
Which statement is safe to say about evolving AI capabilities?
It is acceptable to describe AI as replacing technicians for simple repairs.
AI provides guidance.
People make decisions.
You can now…
- Explain AI guidance in accurate, plain language
- Describe document intelligence and maintenance reminders as benefits
- Correct the assumption that AI replaces people
- Describe only currently available functionality
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