Home Passport Academy
Curriculum pillarFoundation 40–45 min 430 XP
Customer Benefits
Translate every Passport feature into a real homeowner benefit. Stop describing features — explain outcomes.
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Lessons
Six interactive lessons
01
Why Homeowners Choose Passport
Explain Passport through customer outcomes instead of product features.
8 min 70 XP
02
Your Digital Home Record
Explain how Passport becomes the permanent digital record of a home, and why it grows more useful over time.
8 min 70 XP
03
Protection Center & Home History
Explain how Passport turns service history into ongoing value for the homeowner.
7 min 70 XP
04
AI Guidance & Preventive Care
Describe AI as guidance that helps homeowners understand their home — never as a replacement for people.
7 min 70 XP
05
Concierge & Property Continuity
Explain the long-term relationship Passport creates and the higher-touch support available at higher tiers.
7 min 70 XP
06
What's Covered and How Protection Works
Explain protection boundaries confidently and accurately, without overpromising coverage.
8 min 80 XP