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Customer Benefits
Lesson 2 of 6 8 min 70 XP

Your Digital Home Record

Learning objective

Explain how Passport becomes the permanent digital record of a home, and why it grows more useful over time.

Why this matters

The more information stored in Passport, the more valuable it becomes over time.

Homeowners rarely know what they own, when it was installed or whether it's still covered.

A complete record is what makes every later conversation faster.

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Learn

What lives inside a home record

Eight things, all attached to one home.

Home ProfileProperty RecordAppliancesEquipmentWarranty DocumentsManualsReceiptsPhotos
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Explore the home

Click each area to see what Passport holds there. The home fills in as you explore.

Explore every room1 / 6 rooms
Kitchen
Equipment
Refrigerator, dishwasher, range, disposal.
Documents
Purchase receipts and manufacturer warranties.
History
Every repair and part replacement, dated.
Protection
Coverage status visible in the Protection Center.
AI
Details pulled from uploaded receipts automatically.
Maintenance
Filter and seal checks scheduled ahead of time.
Benefit
You know what you own and what it's worth keeping.
See

Feature becomes benefit

Home Profile
What it isThe record of the property itself
What the homeowner gainsYour home's identity
Appliance Record
What it isEvery appliance and its details
What the homeowner gainsKnow exactly what you own
Warranty Storage
What it isDocuments attached to equipment
What the homeowner gainsNever lose paperwork
Service History
What it isEvery visit, dated and described
What the homeowner gainsNever repeat your story
See

How a Passport fills in

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Walk the customer through setup

Practice

Put the journey in order

Arrange the setup steps as you'd explain them on a call.

Tap the steps in order
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    Real customer conversation

    In the real world
    C
    Do I really have to add every appliance?
    You don't have to do it all at once. But the more your Passport knows, the faster future service is — and the less you ever have to explain about your home.
    E
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    Check your understanding

    0 / 5 answered
    Question 1 · Multiple choice

    What is the homeowner benefit of the appliance record?

    Question 2 · Multiple choice

    Which item does NOT belong in the digital home record?

    Question 3 · Multiple choice

    What is the correct order of the customer setup journey?

    Question 4 · Scenario

    A customer asks: “Why should I bother adding all my appliances?” Best response?

    Question 5 · True / False

    Warranty storage is best described to customers as “document upload”.

    Golden rule

    Your home has a history.

    Passport remembers it.

    Accomplished

    You can now…

    • Describe what lives inside a digital home record
    • Translate each record feature into a homeowner benefit
    • Walk a customer through setting up their home
    • Explain why Passport gets smarter as it fills in
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    70 XP reward

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