Protection Center & Home History
Explain how Passport turns service history into ongoing value for the homeowner.
Homeowners often don't know whether they're still covered.
Every service visit is a chance to make the home record stronger.
A warranty question should never become a dead end.
One place for coverage and history
The Protection Center is where a homeowner sees where they stand.
Coverage and protection status at a glance.
Every visit, recorded and searchable.
The home's story, year by year.
What's still in window and what isn't.
What broke, what was fixed and when.
Move across the home's years
Key concept
Handle the coverage question
“I don't know if I'm still covered.”
Real customer conversation
Check your understanding
What does the Protection Center give the homeowner?
A customer says “I don't know if I'm still covered.” What do you do first?
Why is a warranty call an opportunity?
Repair history only matters to Home Alliance, not the homeowner.
Every service becomes part of
your home's story.
You can now…
- Explain what the Protection Center shows a homeowner
- Walk a customer through their home timeline
- Turn a warranty question into a record-building moment
- Describe repair and warranty tracking as customer value
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